Privacy Policy for DrPOM Store

At DrPOM, we are committed to protecting the privacy and confidentiality of our customers' and employees’ personal and health-related information in compliance with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you access and use our eShop, website, mobile applications, and other products and services (collectively our “Services”). By using our Services, you consent to the data practices described in this Privacy Policy.

1. Information We Collect:

a. Personal Information You Provide:

• DrPOM may collect personal information you provide directly, such as when you create an account, make a purchase, contact us with inquiries, or participate in promotions, surveys, or activities. This information may include your name, age, gender, email address, mailing address, telephone number, payment information, and health-related data.

b. Information We Collect Automatically:

• When you log onto our eShop, DrPOM may collect certain information about your device and how you use our services, such as your IP address, browser type, pages visited, links clicked, and search terms entered. We may also collect information about your location using cookies and similar tracking technology.

2. Use of Information:

We use the collected information to:

• Provide and improve our Services to you

• Process transactions and fulfill orders

• Respond to your inquiries and requests

• Personalize your experience with our Services

• Send you updates, health tips, and promotional materials, if you have opted in to receive them

• Use employees' personal information for employment-related administrative purposes only

3. Disclosure of Information:

We may:

• Use de-identified and aggregated data for research, statistical analysis, and to improve our Services, ensuring the privacy and anonymity of individual clients

• Share your information with designated healthcare professionals and medical care providers approved by you, who are involved in delivering care to you

• Share your information with business partners and third-party service providers who assist us in operating and maintaining the Services, and who are contractually or legally bound to the same confidentiality obligations and privacy restrictions

• Disclose information if required by law or in good faith belief that such action is necessary to comply with legal obligations, protect the rights, property, and safety of DrPOM, our users, or others, or respond to a court order or governmental request

4. Data Security and Retention:

• We implement appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction

• We restrict access to your information to authorized personnel who are bound by strict confidentiality obligations

• We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law

5. Your Rights:

• You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. However, if you disable or refuse cookies, some parts of the Services may not function properly

• You may withdraw your consent for the collection and processing of your information at any time, although this may affect your ability to access or use DrPOM Store and Services

6. Updates to Privacy Policy:

• We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective upon posting the revised Privacy Policy on our website.

• If you have any questions or concerns about our Privacy Policy or the handling of your information, please contact us at info@drpom.net

By using DrPOM Store and Services, you acknowledge and agree to this Privacy Policy. Thank you for trusting us with your personal information and supporting our commitment to privacy.