Help & Support
Frequently Asked Questions
What is your return policy? +
Our return policy allows customers to return products within 30 days of receipt. Products must be in original condition and packaging. To initiate a return, please contact our customer support team.
How long does shipping take? +
Shipping times vary depending on your location. Generally, orders are processed within 1-2 business days and delivery takes 3-5 business days for standard shipping. Expedited shipping options are available at checkout.
What payment methods do you accept? +
We accept various payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Is my personal information secure? +
Yes, we prioritize the security of your personal information. We use industry-standard encryption and security protocols to protect your data.
How can I track my order? +
You can track your order by logging into your customer account on our website, using the tracking number provided in your shipping confirmation email, or through the Shopify app on your mobile device.
Are there any discounts for bulk purchases? +
Yes, we offer discounts for bulk purchases. Please contact our customer support team for more details on bulk pricing and discounts.
What is the warranty on your products? +
Our products come with a one-year warranty against manufacturing defects. If you encounter any issues, please contact our customer support team for assistance.
How do I download and set up the DrPOM app? +
To download and set up the DrPOM app, please follow the guidelines provided through this link.
Can I purchase services through your e-commerce site? +
Yes, you can purchase services through our e-commerce site. Simply visit our website, select the service subscription you wish to purchase, and follow the checkout process.
What devices can I use with the DrPOM app? +
The DrPOM app is compatible with a wide range of mobile devices including smartphones and tablets. Specific device compatibility can be found here.
