At DrPOM, we strive to ensure customer satisfaction with every purchase. Below is our comprehensive Refunds & Returns policy for our Store.

Return and Refund Policy

Cancellation and Refund :

• After you have paid for your subscription, you will not be entitled for any refund for the service you have purchased if you decide to cancel your subscription. 

Defective or Non-functioning Equipment:

• If any of the equipment and devices DrPOM provide to you as part of the service is found to be defective or not functioning properly, DrPOM will replace the equipment at no additional cost to you as long as you remain an active subscriber to the service.   If you have purchased the equipment or device, the function of the item is guaranteed for one-year. Please contact our 
  customer support team if you experience any issue with the equipment. 

Exceptions:

• Refunds will not be provided in cases of subscription cancellation or equipment issues that are due to:

  • Client’s own misuse or negligence of the equipment

  • Damage caused by accidents, fire, or other external factors

  • Client’s failure to properly maintain or care for the equipment

Please read this return and refund policy in conjunction with our full terms and conditions of service. If you have any questions, our customer support team is here to help.

By ensuring clarity and transparency in our policies, we aim to provide a smooth and hassle-free experience for all our customers. Feel free to reach out if you need any further information or assistance!