At DrPOM, we strive to ensure customer satisfaction with every purchase. Below is our comprehensive Refunds & Returns policy for our Store.

Return and Refund Policy

Cancellation:

• You may cancel your subscription to our remote health monitoring service at any time.

• If you cancel within the first 30 days of your initial subscription, you will receive a full refund of the subscription fees you have paid.

• After the first 30 days, you can still cancel your subscription, but you will not receive a refund for the remaining time of your subscription. Your service will simply be terminated on the date your next payment would have been due.

Defective or Non-functioning Equipment:

• If any of the equipment and devices we provide to you as part of the service is found to be defective or not functioning properly, we will replace the equipment at no additional cost to you. Please contact our customer support team if you experience any issue with the equipment.

Exceptions:

• Refunds will not be provided in cases of subscription cancellation or equipment issues that are due to:

  • Client’s own misuse or negligence of the equipment

  • Damage caused by accidents, fire, or other external factors

  • Client’s failure to properly maintain or care for the equipment

Please read this return and refund policy in conjunction with our full terms and conditions of service. If you have any questions, our customer support team is here to help.

By ensuring clarity and transparency in our policies, we aim to provide a smooth and hassle-free experience for all our customers. Feel free to reach out if you need any further information or assistance!